This policy applies to products purchased from QAVIA Trading L.L.C. in the United Arab Emirates, including coffee machines, grinders, accessories, spare parts, coffee, and consumables. This policy applies without prejudice to any mandatory consumer rights under the applicable laws of the United Arab Emirates.
Products from brands such as Melitta Professional, Carimali, Gaggia Professional, Saeco Professional, and Zero Hero are subject to the manufacturer or authorized distributor warranty terms stated on the product page, quotation, invoice, or warranty card. If a specific written term is stated in a quotation or contract, that term will apply to the extent it does not limit any mandatory consumer rights.
Warranty Coverage
- The warranty covers manufacturing defects and defects in materials or design that arise under normal use during the stated warranty period.
- The warranty does not cover routine work such as cleaning, descaling, calibration, filter replacement, or preventive maintenance unless expressly agreed in writing.
- The warranty does not cover consumables and wear parts such as gaskets, O-rings, milk tubes, filters, blades, baskets, cleaning tools, batteries, or accessories that are consumed through normal use, unless a manufacturing defect is confirmed.
- The warranty does not cover faults caused by misuse, breakage, impact, liquids, fire, unauthorized modification, non-genuine spare parts or cleaning products, or repair by an unauthorized party.
- The warranty does not cover limescale, blockage, or water and milk system damage caused by water quality, failure to install a suitable filter, failure to replace filters on time, or failure to follow operating and maintenance instructions.
- For domestic products, warranty coverage may not apply where the product is used for intensive commercial purposes outside its intended use, unless expressly permitted on the product page or invoice.
Warranty Claim Process
- The customer must contact QAVIA within the warranty period and provide the order or invoice number, a description of the issue, and photos or video where required.
- QAVIA or the authorized service center may inspect the product before accepting the warranty claim and identifying the cause of failure.
- If the defect is covered by warranty, QAVIA will provide an appropriate remedy, such as repair, replacement, or another remedy in accordance with the law.
- If the fault is not covered by warranty, QAVIA may provide a technical report and a cost estimate for repair, visit, or transport before performing the service.
- Any repair or replacement performed under warranty does not extend the original warranty period, unless required by the manufacturer terms or applicable law.